Frequently Asked Questions

Everything you need to know about planning your private Sichuan tour.

Is Panda Journeys a legitimate licensed agency? +

Yes. We are 成都光大国际旅行社, a government-licensed China travel agency since 1985. Permit L-SC-CJ00008. 100% Bonded & Insured under China National Tourism Administration Regulations. Every booking is protected.

Can I visit Sichuan without a visa? +

53 countries (USA, Canada, UK, Germany, France, Japan, Australia, and 40+ more) can fly into Chengdu and stay in Sichuan for up to 6 days without a visa. Requirements: passport valid for 6+ months, confirmed onward ticket.

Perfect for direct flights into Chengdu (TFU) from London, Paris, Frankfurt, Rome, Dubai, Tokyo, Seoul, Singapore, and more. Transiting through Hong Kong also works.

How do I get a free custom itinerary? +

Contact us on WhatsApp or fill out our contact form with your dates, group size, interests, and nationality. Free full plan within 48 hours — no obligation.

How much does a private tour cost? +

Group tours from $120/person/day. Private custom from $199/person/day (twin-share). Corporate $350+/person/day. All include accommodation, private transport, entrance fees, and English-speaking guide. See full pricing →

When's the best time to visit Sichuan? +

Spring (Mar–May): blossoms and mild weather. Autumn (Sep–Nov): clearest mountain views and golden foliage. Summer: best for Tibetan highlands (cool escape). Winter: fewer crowds, lower prices.

What happens if I need to change my plans after booking? +

Zero-penalty changes. Just let us know and we adjust everything in real-time — hotels, guides, transport — at no extra cost. Your trip stays flexible.

What should I prepare before traveling? +

We'll send a detailed checklist, but essentials: 1) Download Alipay and WeChat — they're how everything works in China. 2) Install a VPN before departure (Google, WhatsApp, Instagram won't work without it). 3) Get a local SIM/eSIM at the airport or online. 4) Bring a power bank and comfortable walking shoes.

What if my country isn't eligible for 144-hour visa-free? +

We provide full visa assistance: invitation letters, itinerary documents, hotel booking proofs, and step-by-step guidance through the application process.

Do you have a refund or cancellation policy? +

30+ days before departure: Full refund minus $50 admin fee. 10-30 days: Deposit refunded (30% of total). Under 10 days: Case by case — we always try to be fair. Your 30% deposit is protected under CNTA bonding regulations.

Can I book just a guide without the full tour package? +

Yes. We offer guide-only and guide+driver services. You book your own hotels and we handle the rest. Pricing varies by destination and duration — contact us for a custom quote.

Still have questions? Ask us directly — real human, fast reply.

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